Roberts Jewellers - Niagara Falls, Ontario

K T.

Had a very bad experience when I went there for the first time (and it was the last because never going back) was looking for an engagement ring for my partner, after i told the owner my budget she showed me a few pieces, when I asked to see other pieces she tried to decline and said “I’ll show it to you but you won’t be able to afford it” okay fine, I shrugged it off (I have worked in customer service my whole life and never have I made such a comment) this was not going in the right direction. The conversation came up about where we were from because well we’re not light skinned and my mom has a Latin accent, and after talking for a bit and her questioning were we lived and what we did for a living…not just us but our other family members, I wasn’t quite sure if I had gone in to buy something or to be questioned my immigration officials, we then asked the same because the lady starts to go off on how so many immigrants are here in Canada and taking over and she is appalled that things weren’t like they used to…at that moment we knew she wasn’t very friendly and was trying to tell us something. She then told us her family came from Italy…sorry to break it to her but she comes from a family of immigrants.

This is not the way to talk or treat customers, if it’s a race thing then that’s on her but if you’re in customer service you have to watch what you say. Bad experience to be really honest and won’t be back.

Mausham B.

The most polite and humble people I have ever met in Canada.Both of them treated us even my work was not much more. 👍👍👍
Much recommended.

Hank H.

Fantastic
No
Other can compare
Ever
Polite
Professional integrity
Compassionate
And above ALL.
They take the time
To
Listen.and understand that
Time
Spent..in 🏬 store or on the phone.
Is the most valuable asset.to EACH..and.every
Customer who enters their
Store.
Take 🎵 notes
Niagara..
It will pay dividends.to
Remember these comments.

Respectfully..
Colonel Hank Handke
DCH QDJR
Niagara Falls Ontario Canada.

Gail B.

I messed up a piece of jewelry that belongs to a dear friend. After reading several reviews, I thought Robert’s Jeweler's could help me out. Not only were they able to fix the bracelet, I had a blast looking at their extensive selection of beautiful, yet affordable pieces of jewelry and antiques. An excellent find in old downtown Niagara Falls! Thank you so much for your skilled craftsmanship!

Zachary R.

Can't believe I paid $1,800 for a 10k 7 gram ring is not much negation with the Anna and way over priced, I bought a 14k gold bracelet paid $3,200 in weighed 34grams and I sold it back and she bought it back for $1,200 complete rip off shop, go there look around and buy somthing you'll see for yourself.

Mary D.

Went to see Anna a couple of days ago to see if some diamond chips could be replaced in my ring. Sadly, it's too old and delicate. I love first of all she called me back when the other jeweller never had the decency and Anna answered me honestly. So rare these days. She showed me a few rings not too far off from my other. I bought one and it's beautiful! Thank you dear Anna for your honesty and for showing me the other options since my other ring was getting too fragile to wear. Your professionalism and kindness was appreciated! I also went back today to buy another one. Anna and her husband are lovely! I definitely recommend this beautiful jewelry store!!

Ed

Several watches I own needed the battery replaced. They replaced each battery in each watch battery for under $12.00. The service was friendly punctual. Would highly recommend this place for any watch battery replacement. And if you have any jewelry needs they did a fantastic job on repairing my wife's family ring. 07 May 2023.

Marie

Google searched for shops that can replace my watch battery. They got high ratings and really good reviews so decided to check their place over others. Glad I went to RJ, battery replaced in an instant. Very resaonable pricing and I'm very satisfied with their service. 👍