Qualitown Store - Campbell River, British Columbia

Grace

First and last time shopping here. Firstly we felt we were being watched the whole time. The woman working kept walking by and staring at us like we were stealing.

Then the woman approached me with intense aggression. (This person may wish to seek costumer service training)
She was upset because I left 3 shirts in the purse section. She said that I would be banned from the store if I ever did this again....
I was interrupted multiple times while she was pointing her finger at me like I was a 3yr old. I finally got the chance to apologize and explained I shouldn't have left the shirts there but that did not suffice.

She then continued to make rude comments while I was standing at the cashier with a basket full of 10+ items. We walked out when the woman started to harass my 70 year old mother. I told her that we would not be supporting a bussiness who speaks to their customers so poorly! We were in shock at how unprofessional and angry this person was over something so small even after I apologized. 😬 The irony in all of this is that she would have had to put my 10+ items back so she created more work for herself. I hope she had the chance to eat a snickers bar. Very weird interaction.

Jena Y.

I'm from out of town (Vancouver) and went into Qualitown on a whim... It was a very whimsical and fun experience! Definitely the most organized thrift store I've EVER been in. There was an amazing selection of women's clothing and books there, and I definitely spent more than I should have!

Shoutout to the two wonderful ladies who were running the place on Saturday. The line up was crazy long and I definitely didn't help with my huge pile of stuff.. but they were troopers and got the job done quickly and efficiently.

I'll definitely tell my friends to come here if they ever end up in CR.

Kam O.

Don't seem to understand what "Thrift Store" means. Donated toys in damaged boxes priced at more than double what they cost brand new, used clothing and shoes priced based on label, not condition, kitchen supplies at as new prices... We've been giving them the benefit of the doubt for over a year, thinking it was just someone on the staff finding their feet but it's just getting worse and worse. On top of that, the staff either ignore you completely or talk to you so long you're forced to just walk away from them while they babble.

We are officially over it and not going back. I've walked out without buying anything the last three times we've been there, it's just not worth it for a bunch of DONATED stuff.

Annetta L.

Well, i WAS going to buy the things i wanted to purchase, but then one of the older employees there verbally accosted my husband twice! So i dropped everything i was going to buy and left with my husband. ABSOLUTELY NEVER RETURNING! Your worker was lucky i didn't get physical over how she treated my husband!

Gdon

My husband and I visited today for the first time. Great store, great prices! The cashier (Pat) was very cheerful and friendly... made us feel welcome. We will be back!

Seira S.

Treasure trove of used goods.
However I did not enjoy the experience of shopping at this store at all. Getting into a changing room was more trouble than it should have been. Over all was treated like a nuisance. Employee followed us all around the store and was not as subtle as she thought she was.
Going through the till was slow and painful as the employee felt the need to comment and check over every item I purchased. Will not shop here again.

Cejy P.

Not a Canadian business...they get all of their clothing from the US...they do take donations though. I'm not impressed because I wanted to get rid of my belongings to a Canadian business and to keep everything in my community to support small business and help with the economy of my community...again I would not donate anything let alone sell anything to these peoples...we're gouged enough by the states and this store is yanky doodle all the way. I contacted this store several times by email...the manager could of at least informed me of how they buy and inform me that they were associated with the states...what a waste of my time and energy.

Matthew B.

Asked for a very specific item and although they did not have what I was looking for the employees were very helpful and offered to contact me if they came across it. Each employee I spoke to was kind and personable. Every one star review I have read seems to be either someone who tried to get a refund even though they threw out the receipt, or someone complaining that they weren't instantly trusted not to steal something in an area of town where stores are highly prone to theft.