Audio Obsession Sound - Sherwood Park, Alberta

Cindy H.

Had an issue with my remote starter, and after troubleshooting on my own didn’t work, I dropped by to see if they could point me in the right direction… he reprogrammed the remote for me and was super friendly! I will definitely return here when the time comes that I need a new one!

Clint T.

Went in looking for car speakers and installation kit for a deck I've already purchased. Chris was amazing to deal with. Not only did he get me all the right parts I needed to install everything myself, but he went out of his to give me professional advice on the install and extra materials needed to make sure it all sounded great in the end. I highly recommend this place to everyone for all their professional vehicle needs and wants.

Ingrid M.

Incredibly attentive service advisor who quickly got my car in with the technicians. They were so polite and super helpful. They had my remote starter problem figured out in 5 minutes. I love these guys and will be back and definitely recommend their expertise.

Clare V.

I inquired about lane change cameras and was told that Chris could get them done. He ordered the parts in and we scheduled a Friday and Saturday in November to have it completed. He was aware I was coming from out of town and that I live in my vehicle and said two days would be enough. In fact he said one should be fine but the second was for good measure. After leaving my car there, taking an Uber to a hotel (while I was quite sick) he informed me he needed something different to complete the job. No problem, stuff happens! So we rescheduled for a weekend in December. I came in from out of town and planned to have the job completed by Saturday as there was enough notice and he had time to figure everything out. Both in November and December he didn’t even start working on my van until after 2pm on Friday, despite the store/working hours being listed as 10am. In December he also told me (on the Saturday, not in advance) he had to leave early on Saturday because he had to get his hair cut and go to a family event. But he didn’t even tell me this until 2pm Saturday at which time rental car places were closed. So I wasted two days worth of Ubers and hotels. Finally got the van back Sunday at which time I noted the cameras were not aligned well. He told me to drive it and get back to him and if needed he could fix it. I got back to him on two occasions now but he hasn’t responded back to me. At this point one of the cameras doesn’t even work. So $3000 of work and $1000 in hotels and Ubers, not to mention my time and the travel to get there, and I will have to go somewhere else now. I thought I was more than patient and lenient through the process and accepting of hiccups, but I don’t feel like my time was respected at all, and now I’m being ghosted by a “professional”. Doesn’t sit well with me at all.

Update: Chris’ shop hand (CJ) did reach out to me to let me know they were committed to rectifying the situation and that they had ordered in the appropriate mirror caps and would be trialing them on a rental van so they wouldn’t need to use any more of my time than what was necessary for the work. He said he would be in contact and keep me updated but that he was confident they would get the system fixed and up to my standards. His communication was very detailed and professional. I thanked him for his update and said I looked forward to the solution. I waited for almost six weeks and heard nothing so I emailed CJ back to see where they were at with the trial. A day shy of two weeks I got a very abrupt, aggressive email from Chris stating CJ no longer worked for his company, accusing me of lying and stating he would absolutely not be rectifying his poor install despite having many potential solutions and having already purchased the material required to do it because he was not happy about what I have said about him and his company (referring to this review) He ended the email by saying, “Please, take me to court. Would love it.” It’s unfortunate for Chris that CJ no longer works for his company as he was very professional and understood customer service in a way that Chris appears to struggle with.

Vinícius U. S.

Chris from Audio Obsession Sound is an amazing professional. Very knowledgeable, he sure knows the best technology out there and will give you the best and most affordable solution for your sound project. The guy is a legend. He helped me with my Infiniti FX35 stereo unit system.
I truly recommend Chris and his crew for anyone.

JP L.

First, I just want to say that I’m going back here for all my remote start, car audio and car visuals. I’ve been installing sound systems and esthetics in my car since 2005, and in the 4 or 5 cars I’ve had this is by FAR the cleanest and most professional install I’ve ever seen. I wanted something very specific and I’ve gotten very picky with car audio. I told Chris exactly what I wanted: No loss in trunk space, a ton of clear sounding professional grade bass, and no wires anywhere (I hate wires).

The custom design work that he can to do is completely beyond my expectations. I have included a bunch of pictures to show exactly what was done. He built a custom box with LED strips as I wanted a very professional look. I lost 0 trunk space and I have as much bass than I did with a 12-inch sub in a huge enclosure in my other car. I also installed custom LED’s in the trunk and front seats that turn on with the flick of a switch. I’ve gotten nothing but compliments on this build.

The reason I waited 6 months to do my review is that in my experience if something goes wrong it won’t be the first week you have your new system in, it’s going to be in the following months. I can vouch now and say since my sub has been broken in, this is by far the best sound system I’ve ever had in a vehicle. I opted for the Focal Flax series, as I wanted sound quality over loud drowning base. The funny thing is, the way Chris built the box, it actually sounds like I have a huge sub in the back. No rattling, just perfect clear bass. From someone who has been through 5 or 6 subs, if you have the extra money go for sound quality. The difference is night and day, and you won’t be hated by everybody in your neighborhood.

All in all, my experience has been nothing short of perfect, and they definitely will be seeing me again for all my aftermarket needs.

Carmen S.

Rave to audio obsession! Had a new car battery put in and it put my car starter remote in valet mode. Not only did he stay open late to see me but he reset it free of charge. Definitely recommend them!

Shawn W.

Have a great pleasure of working with Chris who was able to expeditiously resolve electronic issues I had with various components in my vehicle after an auto theft. Chris really went the extra mile to help get my work vehicle back on the road. His service was quick, extremely well priced, and everything is working 100% like new. His work was clean, and I got my vehicle back greater condition than prior to the theft. I can't recommend this company enough...